Features of Trouble Ticket Tracker * Allows users add tickets * Enables users to view tickets raised * Facilitates editing tickets * Shows current status of tickets * Searches tickets by date, issue type, ticket id, and ticket status * Provides admin section to create new users, add new issue status, new tickets, and new priorities * Generates ticket reports Uses of Trouble Ticket Tracker * Allows fast documentation of issues * Enables tracking tickets, routing requests, and managing issues * Improves communication and collaboration * Results in better customer support * Improves turn-around-time for technical and customer support
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